Shipping policy

Delivery area

We currently deliver to UK addresses accepted by our checkout, including Northern Ireland and the Scottish Highlands and islands. We do not currently deliver to the Channel Islands or the Isle of Man. Please enter your delivery address at checkout to confirm that delivery is available before placing your order.

Delivery charge

Standard tracked UK delivery costs £5 per order. The total delivery charge is shown before you pay.

Delivery service and timescale

Orders are sent using Royal Mail Tracked 48. The estimated delivery time shown at checkout is 3–5 business days. Business days are Monday to Friday, excluding bank holidays.

Royal Mail's delivery aims are not guaranteed. Remote locations, severe weather, seasonal demand and circumstances outside our reasonable control can cause delays. Unless we agree otherwise with you, we will deliver your order without undue delay and no later than 30 days after the order is accepted.

Dispatch and tracking

When your order is dispatched, we will send a confirmation email with the available tracking information. Royal Mail may also provide a delivery photograph.

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at info@tom-kat.co.uk. We cannot guarantee that an address can be changed after dispatch.

Local collection

Local collection is not available at launch. All orders must use the delivery option shown at checkout.

Delayed, missing or damaged parcels

If tracking has not updated as expected, your parcel appears to be missing, or it arrives damaged, please contact us at info@tom-kat.co.uk with your order number. Please keep the packaging and, where possible, send photographs of any damage so we can investigate with Royal Mail.

Your statutory rights are not affected by this policy.