Trappex
Heating-system protection developed from hands-on gas engineering experience, with practical products designed to protect systems from debris, trapped air and pressure problems.
Explore Trappex productsShipping policy
Delivery area
We currently deliver to UK addresses accepted by our checkout, including Northern Ireland and the Scottish Highlands and islands. We do not currently deliver to the Channel Islands or the Isle of Man. Please enter your delivery address at checkout to confirm that delivery is available before placing your order.
Delivery charge
Delivery charges are calculated at checkout according to the products in your basket. TomKat-stocked items are £3.99 on orders up to £100 and free on orders over £100. Made-to-order mugs and phone cases use their own flat delivery rates. If your basket contains both TomKat-stocked and made-to-order products, Shopify combines the relevant delivery charges. The total is shown before you pay.
Delivery service and timescale
TomKat-stocked items are sent using Royal Mail Tracked 48 and normally arrive within 2–4 working days.
Made-to-order mugs and phone cases are produced and dispatched by our fulfilment partner. Production normally takes 2–5 working days before shipping, so please allow approximately 5–9 working days in total. Made-to-order items may arrive separately from TomKat-stocked products.
Working days are Monday to Friday, excluding bank holidays. Carrier delivery aims are not guaranteed. Remote locations, severe weather, seasonal demand and circumstances outside our reasonable control can cause delays. Unless we agree otherwise with you, we will deliver your order without undue delay and no later than 30 days after the order is accepted.
Dispatch and tracking
When an item is dispatched, we will send a confirmation email with the available tracking information. Royal Mail may also provide a delivery photograph for TomKat-stocked parcels.
Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at info@tom-kat.co.uk. We cannot guarantee that an address can be changed after dispatch.
Local collection
Free local collection is available from Goodhope House, Cross Street, Ashton Under Lyne, OL6 7SB. Collection is by arrangement and orders are usually ready within one working day. Please wait until we confirm that your order is ready before travelling. Products marked collection only cannot be delivered.
Delayed, missing or damaged parcels
If tracking has not updated as expected, your parcel appears to be missing, or it arrives damaged, please contact us at info@tom-kat.co.uk with your order number. Please keep the packaging and, where possible, send photographs of any damage so we can investigate with Royal Mail.
Your statutory rights are not affected by this policy.
