Trappex
Heating-system protection developed from hands-on gas engineering experience, with practical products designed to protect systems from debris, trapped air and pressure problems.
Explore Trappex productsRefund policy
Digital downloads
If you are a consumer, you normally have 14 days from the day after purchase to cancel a digital order. If you expressly request immediate supply and acknowledge that you will lose your cancellation right, that right ends when supply begins, provided we have confirmed your agreement in a form you can keep. We do not offer change-of-mind refunds after that point. If these requirements have not been met, your statutory cancellation rights remain.
To cancel, email info@tom-kat.co.uk with your name, order number and a clear statement that you wish to cancel. For a valid digital cancellation, we will refund the amount due to your original payment method within 14 days of being told you wish to cancel.
This does not affect your statutory rights if the content is faulty, not as described or otherwise fails to meet legal requirements. Contact info@tom-kat.co.uk with your order number and details of the problem. Where required by law, we will provide a repair or replacement at no cost, or an appropriate price reduction or refund.
Worksheet updates and future editions
A print-and-post order covers the worksheet version supplied. Routine updates do not include another printed or laminated copy or free postage. You can download the latest free worksheet PDF from our website, or place a new print-and-post order at the charges shown at that time.
A paid workbook purchase covers the edition supplied, not a subscription to future revised or expanded editions. Later editions are sold separately. These terms do not affect your statutory rights, including remedies for a fault in the original purchase.
Changing your mind
If you are a consumer buying online, you may cancel your order without giving a reason. You must tell us within 14 days after the day you receive the goods.
To cancel, email info@tom-kat.co.uk and include your name, order number and a clear statement that you wish to cancel. You may use the cancellation form at the end of this policy, but you do not have to.
After telling us that you wish to cancel, you must send the goods back within a further 14 days to:
TomKat Gas Training Limited
Office 3-8 Goodhope House
Cross Street
Ashton-under-Lyne
England
OL6 7SB
Please include your order number inside the parcel. We recommend using a tracked service and keeping proof of postage.
Return postage for change-of-mind returns
You are responsible for the direct cost of returning goods when you have changed your mind. We do not charge a restocking fee.
Condition of returned goods
You may handle the goods only as much as you reasonably could in a shop to establish their nature, characteristics and condition. We may reduce the refund if handling beyond that has reduced the value of the goods.
Refunds after cancellation
For a valid cancellation, we will refund the price paid for the returned goods. If you cancel the whole order, we will also refund the cost of our standard delivery service. We do not have to refund any extra cost paid for a more expensive delivery option.
We will make the refund to your original payment method within 14 days of receiving the returned goods or receiving acceptable evidence that you sent them back, whichever is earlier. Depending on your payment provider, it may take additional time for the credit to appear in your account.
Cancelling before dispatch
If you wish to cancel before your order has been dispatched, contact info@tom-kat.co.uk as soon as possible. If we can stop the shipment, we will cancel and refund the order without requiring a return.
Made-to-order mugs and phone cases
Some mugs and phone cases are produced and dispatched by our fulfilment partner after you order. This does not affect your statutory rights or the cancellation rights above.
Please contact TomKat before returning a made-to-order item rather than sending it to the fulfilment partner. We will provide the correct return instructions. For damaged, defective or misprinted items, please include clear photographs where possible.
Faulty, damaged, incorrect or misdescribed goods
If goods are faulty, damaged, not as described or not what you ordered, contact info@tom-kat.co.uk with your order number and details of the problem. Please include photographs where useful.
We will deal with the matter in accordance with your legal rights. Where a return is required because goods are faulty, damaged, incorrect or misdescribed, TomKat Gas Training Limited will cover reasonable return costs or provide an appropriate return method.
Business purchases
The change-of-mind cancellation rights above apply to consumers. If you are purchasing wholly or mainly for business use, change-of-mind returns are subject to our prior agreement. This does not affect any rights relating to faulty, damaged, incorrect or misdescribed goods.
